Privacy Policy

Last Updated: January 20, 2026

1. Introduction

Bay Pool Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information:

  • Name, address, phone number, and email address

  • Billing and payment information

  • Property details including pool specifications and access instructions

  • Service history and preferences

Automatically Collected Information:

  • IP address and browser type

  • Pages visited and time spent on our website

  • Referring website addresses

  • Device information

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our pool services

  • Process payments and manage billing

  • Schedule service appointments and send reminders

  • Communicate about service updates, promotions, and company news

  • Respond to customer inquiries and support requests

  • Improve our website functionality and user experience

  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service providers who assist our business operations (payment processors, scheduling software)

  • Legal authorities when required by law or to protect our rights

  • Professional advisors (attorneys, accountants) under confidentiality agreements

5. Data Security

We implement reasonable security measures to protect your information, including:

  • Encrypted payment processing

  • Secure data storage systems

  • Limited employee access to personal information

  • Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access and review your personal information

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal retention requirements)

  • Opt out of marketing communications

  • Object to certain data processing activities

To exercise these rights, contact us using the information below.

7. Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences

  • Analyze website traffic and usage patterns

  • Improve user experience

You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from children.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of information sales (we do not sell personal information).

11. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations, typically for the duration of our business relationship plus 7 years for financial records.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Bay Pool Services
225 Crossroads Blvd #301
Carmel, CA 93923
(831) 222-7665